Meet the Staff at The Mendocino Hotel & Garden Suites

Customer Service starts with great staff members! Painting by Olaf Palm.Customer Service starts with great staff members! Painting by Olaf Palm.The Mendocino Hotel has over 70 employees attracted by a work environment which fosters and rewards impeccable and hospitable service to guests. The hotel offers a health, dental, vision and 401K employment package. The average manager’s tenure at the hotel is about 8 years, and some employees have worked at the hotel for over 20 years!


1Tom Kravis • Tom was a practicing  emergency medicine physician in San Diego for a number of years, and published three editions of "Emergency Medicine" in two languages. He was a consultant at Andersen and then United Health Group in Minneapolis. For the last 19 years, he has owned the Hotel. Since 2005, he has been actively engaged in the management of the Hotel, the assurance of a high-quality guest experience, and preserving the Old World charm and ambiance of the establishment.

“If you have to get sick, a good prescription is to do it while you are a guest of the historic Mendocino Hotel in Northern California. You can expect a house call from the owner, who is a medical doctor. I don’t regularly practice anymore but I happen to be a licensed doctor who used to run and operate ER’s (emergency clinics), says Tom Kravis, who bought the inn from an ailing relative in 1989.”   —from an article by David Wilkening of Hotel Interactive, Inc.


5Jamie Buckner • General Manager • 6 years • Starting as a housekeeper, then working at the Front Desk, Jamie is the General Manager of the Mendocino Hotel. She directs all group sales including weddings conferences, retreats and special events.

3Sarah Cavello • Morning Restaurant Manager • 11 years • An effervescent personality complements Sarah’s knowledge of local foods and wines and the special needs of guests.

7Steve Davis • Chief Engineer • 2 years • The full time engineer assures a safe environment for employees and guests; maintains a sophisticated water and well system; ensures proper functioning of 51 guest rooms and public rooms, including restoration of fine antiques and a state-of-the-art movie theater.